Helping Hand

Help Centre

Answers to the most common questions from locals and businesses.

How do I list my business?+

Head to List Your Business, choose your role as a business owner, and follow the steps to add your details, categories and service areas. Your listing goes live immediately.

Is it really free to list?+

Yes. A free listing includes your profile page, contact details, map pin and customer reviews. Our paid plans — Local Pro and Local Plus — add extras like more categories, more photos, unlimited enquiries and customer requests.

How do reviews work?+

Customers leave a star rating and pick quality tags (On time, Fair price, etc.) along with their suburb. You can filter reviews by suburb to see what locals near you say.

How do I edit or remove my listing?+

Go to your Business Dashboard to edit details or deactivate your listing. You can permanently delete your account and listing from Account Settings.

Why can't I see my business in search?+

Make sure your listing is active and your service areas cover the suburb a customer is searching. Inactive or incomplete listings may not appear.

How do I get verified?+

Verification is reviewed for active listings with a complete profile — name, categories, address and contact details. The verified badge shows locals you're a real, trusted business.

Still need a hand?

We're here to help locals and businesses get the most out of Helping Hand Local.